We automated the phone triage in our own repair shop — because we needed it too.

JY Computer Services is our own time-constrained repair shop, not our consulting business — every "how much to fix X" call was interrupting bench work, and calls that came in nights or weekends were simply missed. There was no way to catch a lead outside business hours without someone physically picking up the phone.

What We Built

We built voice AI to handle inbound calls, plus a website chatbot backed by a repair and estimate knowledge base. The chatbot qualifies leads by capturing name, phone, and email, and every conversation streams live to our phone via Telegram — so we can jump in directly on any conversation that needs a human touch.

The Result

An estimated 5–10 hours a week of phone triage reclaimed — time that used to interrupt hands-on repair work now goes back into the shop. Calls and chats that used to go unanswered after hours or on weekends now get captured and qualified automatically, and the live handoff means higher-value conversations still get a real person, not just a bot.

Why It Matters

We didn't just build this for a client — we run it ourselves, every day. If a lead qualification system can hold up in a shop where every missed call is a missed job, it can hold up anywhere. Want to build your own lead-capture-to-CRM pipeline? Our no-code workflow guide walks through the same underlying pattern.